Frequently asked questions

File size:  

Ideal File Size for Uploads

For most purposes, photo uploads for custom videos should be between 1MB and 10MB in size. This range provides a good balance between image quality and file handling efficiency.

Here’s a breakdown:

• Small Images (1MB - 2MB): This is ideal for quick uploads without any loss in quality. Most standard resolution images (e.g., 1500 x 1000px) fall within this range.

• Medium Images (3MB - 5MB): High-quality photos that work well for creating detailed art or videos without excessively large files.

• Larger Images (6MB - 10MB): These are high-resolution images, often from professional cameras. While they work fine for printing, they might be overkill for web use and could slow down upload times.

• 1. What is the maximum file size I can upload?

• The maximum file size for uploads is 5MB. If your image is larger than this, you may need to compress it before uploading.

• 2. What file types are supported for uploading?

• We accept JPEG and PNG formats for image uploads. These formats provide high-quality results while keeping the file size manageable.

• 3. How do I compress my image if it’s too large?

• You can use free online tools like TinyPNG or JPEG-Optimizer to reduce the size of your image without compromising its quality.

• 4. Can I upload multiple images?

• Yes, you can upload multiple images, but keep in mind that each image should not exceed 5MB to ensure smooth uploading and processing.

• 5. What resolution should my photo have?

• Ideally, your photo should have a resolution of 1500 x 1000px or higher for the best results. However, the resolution can vary depending on the photo's detail and your specific request.

• 6. My photo is too large to upload, what should I do?

• If your file is too large, try reducing the size using an image compressor. For high-quality results, keep the image dimensions around 1500 x 1000px.

• 7. What happens if I upload a photo that’s too small or low quality?

• For the best results, we recommend uploading high-resolution photos. If your image is too small or low-quality, it may affect the final product’s appearance, and we may need to contact you for a better version.

• Additional Tips:

• Test File Uploads: Before finalizing your FAQ section, do a test on your website to see how it performs with various file sizes. This will help you ensure that the form works smoothly for your clients.

• Compress on Your End: After receiving the uploads, you can further compress or resize images as necessary for creating the videos. If your order form allows for multiple file uploads, ensure the backend system can handle them properly.